Troubleshooting performance issues can be challenging and more so when 1 user has issues and another doesn’t for the same application and they both sit in the same room.
This is where SSMS Include Client Statistics may come in handy.
Enable the option and run the query causing issues on both users machines.
Possibly you the results will help point you in the correct direction i.e. network path issues etc..
Remember to unselect the option when finished as it adds extra overhead when used.
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